RCA assumes that it is much more effective to systematically prevent and solve for underlying issues rather than just treating ad hoc symptoms and putting out fires. Root cause analysis (RCA) is the process of discovering the root causes of problems in order to identify appropriate solutions. In this article, we’ll define root cause analysis, outline common techniques, walk through a template methodology, and provide a few examples.
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To solve or analyze a problem, we’ll need to perform a root cause analysis and find out exactly what the cause is and how to fix it. But these solutions only consider the symptoms and do not consider the underlying causes of those symptoms-causes like a stomach infection that requires medicine or a busted car alternator that needs to be repaired. To get around without a car, we might take the bus and leave our broken car at home. To stop throwing up at work, we might stay home with a bucket.
For each of these examples, we could just find a simple remedy for each symptom. If our business is underperforming (or overperforming) in a certain area, we’ll try to find out why. If our car stops working, we’ll ask a mechanic to find the root cause of the problem. If we’re sick and throwing up at work, we’ll go to a doctor and ask them to find the root cause of our sickness. The easiest way to understand root cause analysis is to think about common problems. Reference Materials Toggle sub-navigation.Teams and Organizations Toggle sub-navigation.
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